Adtastic Client Services > Knowledgebase > Cpanel and Hosting Questions > How do I change my cPanel password?


How do I change my cPanel password?




You cannot change your cPanel password. The cpanel login and password is also the same for ftp and other system account related logins. This password, for security reason is set and maintained by us.

There might be a better way. You CAN change your password on your customer service and billing account at www.adtastic.info (where you are now)

And from within this account here at adtastic.info you can easily access cpanel and webmail for any hosting account you have here at Adtastic Hosting without needing to even know or use your cPanel login info that was provided by us. And because we handle and administer the login info directly via this portal, it is more secure for us and for you.

(As well, being familiar with using your account system at adtastic.info and the support ticket system and knowledgebase located here will better serve you and will help us to better support you and all of our customers.)

To access cpanel for a hosting account, once logged in here at adtastic.info simply click the "My Services" tab at the top. For each hosting account you have with us you will see a small green icon at the far right of the item. Click it and a page specific to that hosting product will open. Scroll down until you see the buttons for cPanel and Webmail. Click the cPanel button and you will automatically be logged in to your cPanel Dashboard via a new window that will open in your browser. Once you complete any necessary actions within that control panel, be sure and close the browser window or tab for best security.

The same menu system at the top of yuor account here has a tab called "My Details" and from that page you can change your personal or business details including password.

The first time you click the green button and you go to cPanel you might get a "certificate" or "security" type error. There is no reason to be concerned. Simply follow the directions to continue on. Our servers used "self-signed" certificates generated by our webserver. This is a common practice for hosting companies such as ours because our server secure connection certificates (aka "ssl certificates") are self-signed by us and not a well-known certificate agency and are thus not recognized the first time you visit by your browser. Subsequent visits from the same browser will recognize the certificate and you will not see the message (except that once a year as according to standard security procedure we generate a new server-wide security certificate)



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