Adtastic Client Services > Knowledgebase > General Account Issues > My order wouldn't go through or it said it was fraud.
Our ordering system is very sophisticated and detects fraud 100% of the time. It is unfortunate that because we offer instant hosting activation there are many criminals, mostly spammers, that attempt to setup accounts to run their scam spam campaigns from. Mostly this is because they get kicked off elsewhere and are constantly in need of a new hosting venue.
Although it is very rare there is the occasion when a legitimate order might not go through. Most commonly this is would be because your IP address is listed as an open proxy or the ip address you are ordering from is many miles away or in another country from where your credit card billing address is. And it could be as simple as an inadvertant mistake when you enter your billing details.
Even though your order might not go through, all of the information including your account information is still retained by our system. This way, if you call us directly we can access the information and you will not need to reenter it.
We apologize for any inconvenience this might cause, this process is necessary that we might prevent fraudulent orders in our system.
If you are trying to order and the order is not going through for any reason, please call us directly at 501-270-0662 and we will process your order manually over the telephone.
