Adtastic Client Services > Knowledgebase > Getting Started > First Things First
Once you have purchased a hosting account from us you will need to point your domain name to our nameservers in order for it to work properly. You have to login to the account where your domain is held, in order to do this. As we are familiar with most doman registrars if you ahve difficulty with this process simply open a support ticket and we will try and help you.
You will receive a welcome email from us immediately after you sign up which will provide further details.
Note: If you purchased your domain from us we will do this step for you.
After your dns changes have been made please allow 24-48 for your dns to propagate worldwide. During this initial 24-48 hours your site will be working one minute then likely be offline the next. This is normal. If after two days your site is still not working contact us ASAP.
*NOTE: By default you have no email address setup. The main username may look like it's a setup email, but if you wish to use it you will need to add it as an email account. Once you have signed up your hosting account your welcome email will provide a link for you to be able to access the ocntrl panel from. There you will find all of the available services under your hosting plan, including email. Setting up the email is very easy to do and simply point and click.
Uploading to your site
You can begin uploading to your account by using a ftp client or the File Manager in your control panel. If you are using an ftp put in your sites ip address under the "host address" field. Once your ftp is connected go into the "public_html" folder and begin uploading to your site. To replace the default place holder page you must upload an index.html in all lowercase lettering. U[ploading your files to any directory other than the public_html directory or sub directories of it will result in them not working properly.
Control Panel And Important LinksNote: "yourdomain.com" should be your sites IP address which we provide to you in your welcome email until your dns has proprogated.
- Your control panel is located at http://yourip/cpanel or after proprogation yourdomain.com/cpanel
- Your webmail is located at http://yourdomain.com/webmail (won't work for first 24-48 hours)
When to use ticket support:
The quickest and best way to get all problems solved and more complicated questions answered is by opening a support ticket. The second you e-mail us you will get a ticket number e-mailed back to you. If you do not get a ticket number we did not get your e-mail. The reason ticket support is best for solving problems and answering questions is because your ticket is escalated up the chain until your problem is solved or question is answered. Most tickets are done within minutes if it is a complicated problem it will take longer as it is moved up to higher level technicians. If you're ever unhappy with a response or need more help simply respond back to the ticket and we will continue to help you.
Please do not open multiple tickets on the same issue or your help process will be slowed down and possibly ignored completely.
Please always provide your main account domain and username as well as a step-by-step of how to reproduce your problem including any login information that may be needed.
Billing
Your web hosting fee will be billed automatically every month from the date of purchase.
If you wish to cancel, upgrade, update information, get SSL's, IP's or anything else billing related please open a support ticket or simply email us.
